Legal
Returns & Refunds Policy
At Nivolve, we strive to deliver thoughtful, high-quality digital services. Because our work involves research, strategy and creative effort, our refund policy differs from that of physical products.
Homepage Transformation Preview
The ₹999 Homepage Transformation Preview is a paid strategy service.
If you proceed with a website transformation project with Nivolve, the ₹999 paid for the preview will be adjusted towards your final project invoice.
If you decide not to proceed with a website project after the preview has been delivered, the ₹999 is non-refundable.
Website Transformation Projects
Website transformation projects begin only after the agreed advance payment has been received.
Due to the customised nature of our work:
- Payments made for completed work are non-refundable.
- Refund requests after project commencement will be evaluated based on the stage of work completed.
- Any approved refund will exclude the value of work already performed and any third-party costs incurred.
Cancellation
Clients may cancel a project before work begins.
If work has already commenced, any refund will be determined after accounting for completed work, planning, research and other committed project resources.
Third-Party Costs
Payments made to third-party providers including domain registrations, hosting services, premium plugins, software licences or similar expenses will be the client's responsibility.
Contact
For any questions regarding this policy, please contact: connect@nivolve.in